This policy applies to paid Cosmic Path readings purchased through cosmic.mmww.pl. Cosmic Path is operated under the trading name MMWW, an independent business based in Northern Ireland, United Kingdom.
Our simple promise: contact us within 14 days of purchase and we will normally refund your first paid reading. You do not need to prove that the reading was technically defective. This voluntary promise is in addition to your statutory rights.
01Refunds we provide
We will provide a full refund where:
- you request it within 14 days under our refund promise;
- you were charged more than once for the same order;
- payment succeeded but the paid reading was not made available after a reasonable opportunity to fix the problem;
- the service supplied materially different digital content from what was described;
- we cancel the order after taking payment; or
- a refund is otherwise required by applicable consumer law.
02Digital content and cancellation rights
Consumers in the United Kingdom and some other countries may normally have a 14-day right to cancel a distance contract. Special rules apply to digital content supplied during that period. A statutory cancellation right may end only where the conditions required by applicable law have been met, including any required express consent and acknowledgement.
Our 14-day refund promise above applies regardless of whether the minimum statutory cancellation right would otherwise have ended. It does not limit any stronger right you have under local law.
03Requests outside 14 days
After 14 days, contact us if the reading was not delivered, cannot be accessed, was duplicated, or has a serious technical fault. We may repair, regenerate or refund it depending on the circumstances and your legal rights.
We do not promise a refund merely because an entertainment reading did not predict an event, did not match your expectations, or did not feel personally accurate. We do not guarantee future outcomes or scientific accuracy. This does not affect refunds for faulty or misdescribed digital content.
04How to request a refund
Email support@mmww.eu and include:
- the email address used during the reading or checkout, if one was supplied;
- the reading ID shown in the page address or support screen;
- the purchase date, amount and currency;
- the Stripe receipt or payment reference, if available; and
- a brief description of the request.
Never email your full card number, card security code, password, or online-banking credentials.
05Processing time
We aim to respond within five business days. Approved refunds are sent to the original payment method through Stripe. Banks and card issuers commonly need additional processing time before the credit appears; this is outside our control.
06Fraud and abuse
We may refuse the voluntary 14-day promise where there is evidence of fraud, repeated refund abuse, chargeback manipulation or a material breach of the Terms. We will not refuse a refund that is required by law.
07Problems and complaints
Where possible, contact us before opening a payment dispute so that we can investigate and issue a direct refund promptly. This does not restrict your right to contact your bank, card issuer, consumer body or regulator.
If you are unhappy with the outcome, reply to the support thread with the subject “Refund complaint”. We aim to review the decision and provide a substantive response within 14 days.